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LAB-44 logo, restaurant and event venue for makers and eaters

TERMS AND CONDITIONS

Last updated: 23 October 2026

 

1. WHO WE ARE

 

These terms and conditions apply to LAB-44, restaurant and event venue on the Hembrug site (Hembrugterrein), Middenweg 44, 1505 RK Zaandam, operated by Speckled Jim, registered with the Dutch Chamber of Commerce (KvK) under number 91269431, VAT number NL865600235B01. LAB-44 is part of Lacandon Groep. Restaurant: reserveringen@lab-44.nl, 020 237 4111. Reservations, groups and questions about these terms: bookings@lacandon.nl.

 

2. UNIFORM CONDITIONS FOR THE HOSPITALITY INDUSTRY (UVH)

 

All our agreements are governed by the Uniform Conditions for the Hospitality Industry (Uniforme Voorwaarden Horeca, UVH) of Koninklijke Horeca Nederland (KHN), version from 2024, filed with the Chamber of Commerce in The Hague. The terms on this page supplement the UVH and explain the main rules in plain language. If this page differs from the UVH, the UVH take precedence, unless this page is more favourable to you. You can request the UVH free of charge via bookings@lacandon.nl.

 

3. SCOPE AND DEFINITIONS

 

  • These terms apply to all reservations, orders, group bookings, events, weddings, workshops, children's parties, film shoots and other agreements with LAB-44, whether made online, by phone, by email or in person.

  • A business customer books in the course of a profession or business. A private guest books as a consumer.

  • A group means 10 people or more (UVH article 1.8).

  • Any different terms of a guest or customer apply only if we have agreed to them in writing.

 

4. TABLE RESERVATIONS

 

  • You can book a table online via our online reservation system, by phone or by email. A reservation is final once you have received our confirmation.

  • Please arrive on time. If you have not arrived 30 minutes after the reserved time, the reservation is considered cancelled and we may give the table to other guests (UVH article 7.3).

  • For some reservations we may ask for a credit card guarantee or a deposit (UVH article 7.2). This is not standard; if it applies, the amount and conditions will be stated in your confirmation.

  • Please cancel or change your reservation as early as possible, via the link in your confirmation or by phone.

  • Private guests: in the event of a late cancellation or a no-show, we may charge reasonable costs, including lost revenue (UVH article 14). If a guarantee was requested, the no-show fee stated in your confirmation applies.

  • Business customers: cancellation charges follow UVH article 13.3:

    • menu agreed in advance: more than 14 days in advance free of charge; 14 to 7 days in advance 25%; 7 to 3 days in advance 50%; 3 days or less in advance 75% of the reservation value;

    • no menu agreed: more than 48 hours in advance free of charge; 48 hours or less in advance 50% of the expected spend.

  • We may refuse or end a visit in the event of inappropriate behaviour, drunkenness or disturbance to other guests.

 

5. GROUPS, EVENTS, WEDDINGS AND BUSINESS MEETINGS

 

  • For groups and for exclusive use of a space, we prepare a written proposal. The agreement is final once you have confirmed the proposal in writing or by email.

  • For some bookings we may ask for a deposit or advance payment. This is not standard; if it applies, it will be stated in our proposal and deducted from the final invoice.

  • Please confirm the final number of guests no later than 14 days before the event. We will invoice at least this number. A reduction within 14 days may be charged in full (UVH article 13.1.5). We will do our best to accommodate additional guests.

  • Cancellation by business customers (UVH article 13.4.2), as a percentage of the agreed amount:

    • more than 6 months in advance: free of charge;

    • 6 to 3 months in advance: 10%;

    • 3 to 2 months in advance: 15%;

    • 2 to 1 month in advance: 35%;

    • 1 month to 14 days in advance: 60%;

    • 14 to 7 days in advance: 85%;

    • 7 days or less in advance: 100%.

  • Cancellation by private customers (UVH article 14): you can always cancel. We will then charge the reasonable costs already incurred, plus a reasonable fee, which may include lost income. Our proposal sets out what this means for your event.

  • Bringing your own food or drink is not permitted unless we have agreed to this in writing. In that case we may charge corkage (UVH article 9).

  • Will any of your guests have limited mobility? Let us know in advance and we will provide a space and layout that are easily accessible.

  • For film shoots and photo shoots we make separate arrangements, which are set out in our proposal.

  • Decorations, music, entertainment and external suppliers require our prior consent. You are responsible for any damage caused by your guests or suppliers.

 

6. PRICES AND PAYMENT

 

  • All prices on our website and menus are in euros and include VAT, unless stated otherwise. The price at the time of confirmation applies.

  • In the restaurant, you pay at the end of your visit, by debit card, credit card or cash.

  • Invoices for events and groups must be paid within 14 days of the invoice date. Invoices include a 2% credit restriction surcharge (kredietbeperkingstoeslag), which you do not pay if you pay within 14 days (UVH article 11.8).

  • In the event of late payment, we may charge statutory interest and collection costs (UVH articles 11.9 and 11.10).

 

7. ALLERGIES AND DIETARY REQUIREMENTS

 

Please tell us about any allergies or dietary requirements when booking, and again to the staff serving you. We do our best to take them into account, but cannot guarantee that dishes are completely free of allergens.

 

For group bookings and private events, please send us your menu choices no later than 5 days before the date of the event. This also applies to allergies and dietary requirements, so that our kitchen can prepare everything properly.

 

8. ALCOHOL

 

We do not serve alcohol to anyone under the age of 18. We may ask for proof of identity.

 

9. LIABILITY

 

Our liability is limited to direct damage and to the amount paid out by our insurance in that case. If the insurance does not pay out, our liability is limited to the value of the reservation (UVH article 16). We are not liable for loss, theft or damage to personal belongings, including in the cloakroom, unless this is caused by intent or gross negligence on our part.

 

10. FORCE MAJEURE AND CANCELLATION BY US

 

In the event of force majeure, such as extreme weather, government measures, an epidemic, fire or a power cut, we may change or cancel a reservation or event (UVH article 17). In exceptional cases we may also cancel under the conditions of UVH article 15. We will let you know as soon as possible and work with you to find an alternative.

 

11. PHOTOS AND FILMING

 

We sometimes take photos of our venue and of events for our website and social media. If you would rather not appear in them, please let our staff know.

 

12. COMPLAINTS

 

Not satisfied? Tell us during your visit and we will put it right straight away. If that is not possible, send your complaint within 24 hours of discovering the problem, and no later than 7 days after your visit or event, to bookings@lacandon.nl (UVH article 19).

 

13. GOVERNING LAW

 

All agreements are governed by Dutch law. Disputes will be submitted to the competent court for the place where we are established (UVH article 21).

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